Why we don’t offer phone support

Sorry, we don’t offer phone support at this time. We created this page to explain why.

Filecamp is a dedicated team, and with customers in more than 30 countries, competent phone support would add significantly to the price that we’d have to charge for our services.

All emails are answered in a timely manner.

We prefer to use email to provide high quality support directly from our team. With many businesses big and small using Filecamp, we also find it’s the best way to ensure all inquiries are given equal treatment.

We understand that email is not some people’s preferred way of receiving support. We’ve built a Support Area with resources, guides, tips, and answers to most common questions about using Filecamp. We’ve yet to encounter an issue that couldn’t be resolved through our Support Area, FAQ, or via email.

Email support is available 24 hours a day, 7 days a week by submitting a request directly on our Contact page.

We find that email is the most efficient way for us to help you because:

  • ​​​We can send you links, screenshots, etc.​
  • We can track all support requests.
  • We can route complex questions to the appropriate staff member.
  • We can investigate complex questions without putting you on hold.

In the future we hope to offer more ways to communicate with the Filecamp team. For now, please feel free to email us, and we’ll gladly respond in a timely manner to make sure you’re having a great time Filecamping!

It’s all good. We’re here for you.