…Representative We are looking for a Customer Success Representative to join our team. Responsibilities: Basic customer support via email support (Zendesk), where you troubleshoot with clients to help resolve their issues in a timely manner. Work closely with our developers to get customer issues resolved. Proactively look for solutions for problems and propose solutions. Track common customer complaints and issues and share them with the Product team. Requirements: Ability to learn and become an expert user of Filecamp. Ability to…
Printing Industry and Printers
Industries Printing Industry and Printers\n\n Commercial printers benefit when file exchange is easy with a secure cloud based media library. Whether it’s PDF, EPS, or PSD… Filecamp makes it easy as 1,2,3.\n\n With file sizes increasing every year, even small commercial printers need a platform to easily share and collaborate on files. Filecamp’s simple interface and secure cloud platform make it easy for you and your clients to share files, from across town, or from across the globe. Filecamp is…
Brand Asset Management
…more. Designed with your brand in mind\n\nFilecamp comes with some unique branding possibilities, and you can brand as many separate “sub-accounts” for your Filecamp as you’d like. You can customize the login page and overall logo and colors for each client so they have a unique experience that is centered on their brand.\n\n Easy to manage\n\n Filecamp is a 100% cloud-based solution, and comes with unlimited users, advanced granular sharing permissions, file previews and mobile ready user interface.\n\n…
Brand Central
…include a white label branding so you can remove all references to Filecamp completely.\n\n Get Your Own Online Brand Central! Try Filecamp for free. Start my free trial No credit card required! Your own Brand Central Your brand is what sets you apart from your competitors, and Filecamp is here to help. Store, share, and collaborate on your company logos, images, media files, stock photos and more. Use Filecamp’s custom branding features to make your brand portal truly feel…
Managed Users vs. External Users
…so that we can log what they are doing and assign their comments and label changes with their usernames. External users need to register when trying to comment on a file they have received a link to. Notice: Only Users with permission to Manage users can access Admin > Users. Your account admins have control over these settings. Notice: External users are typical short-term partners are contacts who’ve been invited to comment and approve on one or more of your…
Uploading files
…or Choose folder, depending on which method you prefer. Note: You can select multiple files for upload by holding the Command or Control key (Mac or Windows, respectively) while selecting files and folders. You can also drag and drop files and folders directly into the desired folder within your Filecamp. Afterward, you’ll see a complete list of all the files and folders you’ve selected to upload. When you’re ready to start the upload, click UPLOAD. Once the upload is complete,…
Uploading folders
…the files. Click Upload to begin the process. Once the upload is complete, click OK, GOT IT to confirm. Related articles Folders Create folder Edit folder Permissions Copy or move Delete Folder upload Share folder links Request files links Custom thumbnails Notice: When uploading large and complex folder structures, you might have to adjust your computer’s Energy Saver settings to prevent your computer from going to sleep in the middle of an upload. Guide for Mac users. Guide for PC…
Digital Asset Lifecycle
…and up to date. 0.3 Distribute Providing the right kind of access is a big part of managing digital assets. A good DAM system allows roles and permissions to be assigned to users so that they see only what you want them to see. Most DAM systems also allow you to send download links to non-users to easily access specific files and folders. Most companies are sitting on a goldmine of images, stock photos, videos and other creative assets. A…
Favorites
…Forgot password Change password/username Notifications Messages Remember me Log out Favorites Using Favorites Search Search for files & folders Collections Create Collection Add files to Collection Remove files from Collection Share Collection links Delete Collection Labels Using Labels Commenting Start Commenting Invite users to comment Trash Trash Admin Account General Domain Users Log Themes Labels Tags Shares WebDAV Pages Templates Storage Tech stuff Problem solving Browsers Filecamp Status Subscription Payment options Signup & secure Trial Billing information & plan upgrades…
Custom Branding
Custom Branding Customize your Filecamp account interface and share files with clients and partners while reinforcing your brand! Custom branding You can easily customize Filecamp with your company’s logo and colors so you feel right at home. And there are many more options for making Filecamp your own. Related articles Look and feel Custom Branding Own URL Custom Terms Custom Thumbnails Sorting & viewing options White Label On Theme level Page title and favicon. Read more. Primary color (header). Read…
White Label
Powered by … YOU! Replace the “Powered by Filecamp” with your own text. Use your own, or your customers, domain e.g. https://files.yourdomain.com. We manage and maintain the SSL certificate so there is nothing for you to worry about. YOU are in control Filecamps Administrator user role is designed especially for white label and reseller purposes. You can give your customers access to their entire account, also advanced admin settings (only excepted the few vital areas where Filecamp is mentioned). YOUR…
Filecamp Guest Article Guidelines
…it will be rejected instantly. A proposed meta-title and meta-description must also be provided together with the article. All articles must be optimized around 1-3 target keywords, which should also be noted in the document. Please make sure that there is an actual search demand for your target keyword before submitting. All articles must include at least 2 links to other Filecamp.com blog posts or landing pages. Articles should include, wherever possible, bullet points, number lists, and subheadings to help…