Incognito mode icon with hat and glasses symbolizing privacy.

Incognito or private mode

…Filecamp site and try again. Shortcut: Command + Shift + P For more help, visit Mozilla’s documentation. Safari Open Safari. Click File in the top menu. Select New Private Window. Go to your Filecamp site and try again. Shortcut: Command + Shift + N For more help, visit Apple’s documentation. Microsoft Edge Windows Open Microsoft Edge. Click the menu icon in the top-right corner. Select New InPrivate window. Go to your Filecamp site and try again. Shortcut: Ctrl + Shift…

General

…change the “from name” on emails sent from your Filecamp. The default value is your Filecamp URL but you can change it, for example, your company or brand name. Email sending domain – donotreply@filecamp.com is the default sending domain. But if you are on a Pro plan you can choose another predefined “white label” sending domain instead, and thereby “hide” the Filecamp brand in the emails that are sent from your Filecamp to your users. Pro plan only. Auto tag…

Themes

…icon colour or upload a custom icon. For best results, use a well-compressed SVG with a transparent background. Theme login settings These settings are primarily for your login page. Login logo: Will be displayed at the top of your login page. Click on the image field to upload your company logo. For the best results use .png or .jpg files with some white space around it. Recommended image width is around 500-600px. Use a transparent .png file if you want…

Marketing Departments and Firms

Industries Marketing Departments & Firms Filecamp is a secure file sharing and collaboration tool that’s tailor-made for you. When your job is marketing, you need a Marketing Asset Management platform, that makes sure you look your best. For a corporate marketing department, brand consistency in communications is a must. Whether it’s a website, ad campaign, or putting together a uniform media kit, consistent brand presence and tone is what imprints your brand in people’s minds. Marketing departments and firms depend…

How to turn off Plugins/Add-Ons/Extensions In multiple browsers

…open a new “Options” tab. Uncheck “Enabled” to disable an extension, or click “Remove” to delete it completely. Enter “chrome://plugins/” in Chrome’s address bar to view plugins that add compatibility and functionality, such as Apple QuickTime or Adobe Flash, Click the “Disable” link under the plugin you want to disable. Mozilla Firefox: Click the orange “Firefox” button in the top left-hand corner of the browser window and choose “Add-ons” from the right column of the menu to open an Add-ons…

About Filecamp

About Filecamp Filecamp is a digital asset management (DAM) platform that helps marketers organise, find, and share creative files such as graphics, videos, and documents quickly and reliably. About Filecamp Why Filecamp Contact Filecamp Filecamp fills the gap between semi-free file-sharing tools and expensive, over-complicated enterprise Digital Asset Management systems. Thousands of brand managers, marketers, and creatives from organisations such as Birkenstock, the NFL, New York University, Citizen Watches, Dermalogica, and Barcelona Turisme use Filecamp to organise company files; review,…

Photographers and Photography Studios

…can select, comment and approve your photos directly from their web browser. With online proofing, your projects keep moving forward. With all the features of Filecamp at a price you can afford, your business keeps moving forward too! Photo Studios especially benefits from: Custom branding. Share files while reinforcing your brand. Multiple themes. Create custom branded experiences for different clients. Easy to Use. Your clients and your team will love Filecamp´s simple, yet powerful interface. Online proofing. Online commenting and…

Web Design and Development Agencies

…to setup folder access so your clients and teams see only the folders they should. Larger web design and development agencies, or digital agencies in corporate Marcom departments can use Filecamp as a complete digital asset management system and use our custom branded features to setup brand portals for your brand or for your clients. Web development and design agencies all over the world choose Filecamp to manage their files. Whether your web agency is big or small, you get…

Shares

Shares Administrators and users with permission to “Manage Shares” can monitor, edit, and delete shared links from one central location. Manage shared links Go to Admin > Shares. You will now see a complete list of all the shared links your users have created. Search for a shared link Go to Admin > Shares. Type in anything related to the shared link. Press Enter to execute the search. Edit or reshare a shared link Click on any of the shares…

Metadata

Metadata Metadata provides structured information about your files. It helps you organise assets consistently and makes them easier to search and find. Filecamp automatically extracts metadata from files when they are uploaded. This allows you to benefit from information already created in your existing creative workflow. Metadata embedded in files, including XMP data from applications such as Adobe Bridge and Adobe Lightroom, is read and indexed by Filecamp. When assets are uploaded, Filecamp can extract common metadata fields such as:…

Contact Filecamp

Contact Filecamp Explore our Knowledge Base or contact our team with the information below. About Filecamp Why Filecamp Contact Filecamp Reach us by email any time! We’ll do our best to respond as quickly as possible. General Inquiries:hello@filecamp.com Sales sales@filecamp.com Billing billing@filecamp.com Support support@filecamp.com We don’t offer phone support and one2one demos. Learn why. Address: Filecamp AG Zugerstrasse 6 6330 Cham ZG Switzerland VAT NO: CHE-304.547.670 MWST Bank information: For international transfers: Beneficiary: Filecamp AG IBAN: GB36 REVO 0099 6964…

Troubleshooting email delivery issues

…is generally always because the user’s spam filters have caught messages from either filecamp.com, mandrill.com, or mandrillapp.com. Given that Mandrill is a popular email service provider, it is possible that Filecamp-associated Mandrill-originated emails may get caught in spam filters if the filter has previously blocked Mandrill-originated emails from other companies. This article is an explanation of the problem from the Mandrill perspective. In summary, if you don’t receive the Filecamp system-generated emails you are expecting, please check your spam filters…