…password using an email that is not associated with your account, you will not receive the instructions. If this is a business email, check with your IT department to see if automatic emails from Filecamp are being held or quarantined by your email server. You could ask them to add your email sending domain (eg. @filecamp) to your spam filter whitelist. If none of these steps resolve the issue, please let us know by sending an email to support@filecamp.com and…

Edit My Profile A complete profile will help teammates learn about you. By default, everyone can add a username, name, and avatar/profile photo. Change your Password or Username Any user can change their own Username and Password at any time. Just click on the User Avatar in the top right corner of the browser window and choose My Profile. From this menu, you can edit your username, avatar, and password. You will need to type the new password twice to…

Create folder Organize your files in folders just as you would on your local computer. Create all the folders you like and manage access to each folder. Create new folder To create a new folder, click the Extra options icon in the Toolbar. Then select the Add Folder option: A pop-up window will appear prompting you to enter the name of the new folder. Enter a name for the new folder. Then click CREATE. Notice: Folder names have a limit…

Messages Messages display information about events that may require your attention. Navigate to the Messages by clicking on your Avatar in the Top Bar. If you have unread messages the number of unread messages will be displayed in a round box over your avatar. Inbox Upon navigating to the Inbox tab, you will see a list of all your messages sorted by date. The following notifications are displayed in your Inbox: Download notifications Upload notifications Label change notifications New comments…

…window/deselect all: esc Select multiple items: shift + click Select all: ctrl (or cmd) + a Download selected items: ctrl (or cmd) + s Delete selected items: DELETE Create folder: alt + shift + n Go up a folder: Switch layout: v File view: Navigate to the next item: Navigate to the previous item: Open/close the Infobar:i Open in full-screen mode:f Open/close Commenting:c Close preview: esc Save actions: ctrl (or cmd) + enter Related articles Problem solving Browsers Filecamp Status…

Metadata Metadata means data about data. Metadata allows for easier asset categorization and organization and makes finding a specific asset easier. With the ability to extract metadata from files uploaded to Filecamp, metadata management inside Filecamp integrates 100% with the creative workflow you already have. Filecamp metadata is based on the Adobe® XMP technology and features the ability to read and write metadata from a wide range of file types. Filecamp is a registered Adobe XMP partner. To keep things…

Auto tags Use artificial intelligence to automatically fill keywords for you. This feature will check the image, find relevant keywords, and assign them to the image. Auto tag To auto-tag an image, double-click on the image to view a larger preview and click the Info icon in the Toolbar. Now click inside the Tags field, and click the Auto generate button. Filecamp will now analyse the image and come up with a range of suggested keywords. You can remove suggested…

…up extra storage in your account. If this is a problem, you can disable encoding of video files in General Settings. When you upload a new video to Filecamp, the default thumbnail is selected from the 6-second mark. For videos shorter than 6 seconds, the thumbnail is taken from the 2-second mark. Related articles Files Uploading files Downloading files Copy or move Delete Edit files Share file links Supported file types Version control Expiration Metadata Tags Auto tags Custom thumbnails…

…the menu and tap Advanced. Tap Website Data. Swipe to the bottom of the menu and tap Remove All Website Data. Chrome for iOS From the Chrome app, tap the Menu icon Tap Settings. Tap Privacy. Tap Clear Cache and Clear Cookies, Site Data. Chrome for Android From the Chrome app, tap the device’s Menu button Tap Settings. Tap Privacy. Tap Clear Browsing Data. Check the Clear the cache and Clear cookies, site data options Tap Clear. What is browser…