…an email at billing@filecamp.com and we are happy to help. Canceling your account We’ll be so sorry to see you go! But if you have made up your mind, you can simply click the “Yes, cancel our account” link and fill out the form. Canceling takes effect immediately, but your account remains active until your billing period expires. WARNING: Canceling your account deletes all of your data. For security reasons, we’ll keep your data for 14 days after the billing…
Media Asset Management Software
…& intuitive This 90 seconds video will give you a super quick tour through some of Filecamp’s most used and popular features. Online commenting Filecamp’s online commenting and annotation tools make it easy to get feedback on creative projects. With a simple and beautiful interface, your clients, partners, and team can access files for commenting, editing, and review. Download agreements Make specific folders public and link to them from your website. Add permission controls to other folders, or prompt your…
Downloading files
…depending on what you need the image for. Notice: The original file is always the best possible quality. Large/medium/small lowres versions are only generated if the height or width of the original image is larger than 3000px/1600px/800px.\n\n This article reviews the following topics: Download single file Download multiple files Download low-res versions Related articles Files Uploading files Downloading files Copy or move Delete Edit files Share file links Supported file types Version control Expiration Metadata Tags Auto tags Custom thumbnails…
Sorting options
…default view and Cover thumbnail setting on folder level, in the edit folder menu. This could be useful, for example, if you prefer to have your newest files shown first. Sub-folders will inherit these settings from the parent folder. This article reviews the following topics: Sorting options Layout options Related articles Files Uploading files Downloading files Copy or move Delete Edit files Share file links Supported file types Sorting & viewing options Version control Expiration Metadata Auto tags Custom thumbnails…
Edit files
…actual changes for each file. This is because we use embedded metadata (where the information and tags are written into the files).\n\n This article reviews the following topics: Editing a single file Editing multiple files Related articles Files Uploading files Downloading files Copy or move Delete Edit files Share file links Supported file types Version control Expiration Metadata Tags Auto tags Custom thumbnails Notice: Only Administrators or users with permission to “Edit files & folders” are able to edit files….
Phone support
…a request directly on our Contact page. We find that email is the most efficient way for us to help you because: We can instantly view your account, account activity, system details, and other information so we can troubleshoot effectively. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction. Online support keeps detailed records in one…
Tags
…tag or press the Delete key on your keyboard. If you want to copy all the tags from one file and paste them into another, you can use the Copy to Clipboard option. TIP: Let Filecamp automatically analyse and tag your images to improve search and discovery. Read more about Auto tags.\n\n Related articles Files Uploading files Downloading files Copy or move Delete Edit files Share file links Supported file types Version control Expiration Metadata Tags Auto tags Custom thumbnails…
Brand Asset Management
…Control permissions & download agreements\n\nMake specific folders public and link to trem from your website. Add permission controls to other folders, or prompt your users to login and agree to a customized license agreement before downloading files.\n\n Filecamp’s brand management platform gives your business a solution for sharing images, videos, digital assets and more. Brand Asset Management Filecamp is a cloud based brand asset management solution. You can easily save, manage and share your company brand assets – photos, logos,…
GDPR
…visited, links clicked, non-sensitive text entered, mouse movements, as well as information more commonly collected, such as his/her IP address, referring URL, browser, operating system, cookie information, device, and any other information from the visitor regarding his/her use of your Filecamp. If you invite new users to your Filecamp site, we store first name, last name, and email address (username) as provided by the user. This information is used to give your users access to your Filecamp. Your Filecamp administrators…
Notifications
…roughly ten minutes.\n\n What to do if a user isn’t receiving the notification emails Email can be tricky, and sometimes you will find that a user is not receiving the notification and invitation emails that are being sent from Filecamp. Messages may not arrive for many reasons: email server quarantines, caught in a spam filter, accidentally deleted, etc. For invitations and sharing messages, you can try to send the links to them via your default email client instead. Read more….
Messages
…notifications Outbox Upon navigating to the Outbox tab, you will see a list of all your messages sorted by date. The following notifications are displayed in your Outbox: Messages you have entered when sending shared links to files or folders. Notice: If you have unread messages the number of unread messages will be displayed in a round box over your avatar.\n\n Related articles User Edit My Profile Forgot password Remember me Notifications Log in Log out Language Admin Users Notice:…
Delete Collection
Delete Collection Collections allow you to create handy asset collections for viewing or downloading. Don’t need them anymore? You can easily delete them. Delete Collection From the Main menu navigate to All Collections. You can now delete the desired Collection by clicking the Delete icon Note: Files in Collections are only references to the original files. So the original files remains untouched when you delete a Collection. \n\n Related articles Collections Create Collection Edit Collection Share Collection links Delete Collection…