…respond to a request for data portability without undue delay and within one week of receipt. Data Processing Agreement (DPA) You are always welcome to contact privacy@filecamp.com and ask for our DPA (Data Processing Agreement). You can email it to us once you signed it, then we’ll sign it and send it back to you. 3rd parties tools and services we use We use platforms and tools like Microsoft (Azure), Zendesk, Stripe, and MailChimp. We will add more platforms in…

…Proofing & Commenting Log Filecamp has a simple logical design that makes sharing and collaborating on files and media online a breeze – online and from any device. Every plan includes custom branding so you can use your company logo and brand colors to make your Filecamp feel just like home!Our Advanced and Professional Plans include even more custom branding features so you can make your clients feel like they are right at home too! You also get features tailored…

…it ideal for managing large datasets or specific file details. Large Preview To enable the large preview, double-click the file thumbnail and/or click on the file name. TIP: You can open the Infobar while in Large Preview and use the left and right arrow keyboard keys ( ) to toggle between files (also while the Infobar is open). And you can use the ESC key to close the large preview view Infobar The content is displayed in the right panel…

…any time. If you cancel your account will be closed when your payment period expires and you won’t be billed again. You need to choose between monthly or yearly payment options when you signup. If you, later on, want to switch from yearly to monthly invoicing or vice versa we are happy to help. Just contact us at billing@filecamp.com. This article reviews the following topics: Monthly payments Yearly payments Related articles Billing overview Signup & secure Trial Billing information &…

…your credit card details. We are able to accept Visa, MasterCard, and American Express. All future charges will be charged to this card. Now click the SUBSCRIBE button to finish the process. Congrats! Your order is now being processed and your updated account will be ready within a few minutes 🎉 Please log out and log back in to see your new account status. Related articles Payment options Billing overview Billing information & plan upgrades Notice: To signup and secure…

Share Collection When you share a collection link recipients will be directed to a public page where the content in the Collection can be previewed and downloaded. Share collection link Navigate to the Collection you want to share, then click the Share button in the Toolbar. A pop-up window will appear where you can adjust the link’s options to decide if it should be a View only, Download, or a View & download link, set an expiration date for the…

…the e-mail that is sent to users that are subscribing to receive Download notifications. Upload notification – this is the e-mail that is sent to users that are subscribing to receive Upload notifications. Label change notification –this is the e-mail that is sent to users that are subscribing to receive Label change notifications. Comment notification –this is the e-mail that is sent to users that are subscribing to receive New Comments notifications. Invite user email – this is the e-mail…

…to receive feedback from the art director. Once the images are added to the Collection, the graphic designer invites the art director to collaborate and comment on the selections. A sales person creates a Collection of frequently used customer logos for easy access. A marketing team can collaborate on a batch of images where they can comment and decide which assets are to be used for a project. Related articles Collections Create Collection Edit Collection Share Collection links Delete Collection…

Filecamp Status Welcome to Filecamp’s status page. If there are any interruptions in service, it will be posted here. Current Incidents Today All systems are operational. Data centers | North America Operational Data centers | Europe Operational Data centers | APAC Operational Email notifications Operational Webdav Access Operational API Operational Support System Operational Marketing Website Operational Related articles Problem solving Browsers Release Notes If you are experiencing problems connecting to Filecamp and do not see a notice posted, please…

Collect files from people with file requests Upload links can be used to receive files to your Filecamp without requesting the sender to log in. The possibilities are endless Add a Request Files link in your email signature and receive files directly in your Filecamp, without having to deal with mailserver file size limits. Add a Request Files link to your company website, and give your stakeholders a easy way to send you large files. Send out a business proposal…

Remember me Tired of entering your username and password every time you need to access your Filecamp account? Don’t worry, help is just a checkbox away! Remember me (Automatic login) Checking the Stay signed in checkbox on your Filecamp login page will automatically log you in each time you visit your Filecamp account from a specific computer. When you have checked this checkbox, you are automatically logged in the next time you visit Filecamp. Disable Remember me (Automatic login) To…

Notifications With notifications you can stay informed of new activity happening inside your Filecamp account. Notifications and in-app messages Get notified whenever specific actions take place in the folder/folders you have access to. Navigate to the folder and select Folder notifications from the Toolbar. Related articles User Edit My Profile Forgot password Remember me Messages Log in Log out Language Admin Users Administrators can set up notifications for other users by using the Log in as another user option. Please…