We are looking for a Customer Success Representative to join our team in Malmö.
Responsibilities:
- Basic customer support via email support (Zendesk), where you troubleshoot with clients to help resolve their issues in a timely manner.
- Work closely with our developers to get customer issues resolved.
- Proactively look for solutions for problems and propose solutions.
- Track common customer complaints and issues and share them with the Product team.
- Branding of new trial accounts.
Requirements:
- Ability to learn and become an expert user of Filecamp.
- Ability to evaluate, troubleshoot, follow-up and document client issues for further escalation.
- Attention to detail and to do a little extra in order to keep our customers happy.
- You have basic knowledge in Adobe Photoshop or willing to learn.
- Experience of working with Zendesk, Google suite, Slack and similar platforms is good to have.
- Excellent English – both written and verbal communication skills.
- Interested in SEO and various growth tactics.
- Humour
We are:
- A solid SaaS business with +800 customers in more than 60 countries.
- Willing to offer you a great deal of freedom. We do not like micro-management. As long as you get the job done, we are happy.
- A small team where we are able to execute quickly on good ideas.
- Eager and ready to continue our growth.
- Nice guys 🙂
Location: Malmö, Sweden.
Posted: November 16 - 2019
If you think you have what it takes … hurry up and send us your résumé along with a cover letter and examples of your past successes to jobs@filecamp.com
