Knowledge Base

It´s very easy to set up folder permissions so that your users can access ONLY the files and folders YOU want them to access. Read more about folder permissions.

You can share a single file or folder using your own email by copying the shared file/folder link. To do this, click the Share  icon and copy the URL string and paste it into your own email application.

You can use Filecamp for any type of graphic file; however, it is intended for final files, because Filecamp file sharing options are generally public facing.

Read more about supported file types.

Our web interface allows you to upload files up to 4 GB in size right in your web browser. For larger files up to 20GB, traditional FTP can still be useful, so we’ve added an WebDAV/FTP access feature.

Cancelling Filecamp is an easy and no-questions-asked process. It's done online right from your Account Settings.

Instead of attaching the file to your email, you can just upload it to your Filecamp account. Filecamp will automatically create a link that you can use to share via email. You can choose to send the link directly from Filecamp or paste the link into your favorite email application.

People who receive the link will be directed to a branded download page featuring your company logo and colors.

Read more about share file links.

No, Filecamp doesn't support SSO/CAS/LDAP/SAML/Active Directory, or any other external user authentication protocol.

It is complicated to implement (usable!) central user management in any sophisticated and feature-rich DAM solution.

And in Filecamp we have unlimited users in all plans, + you can give these users very specific user and admin permissions, and grant them granular access to specific folders. All these settings have to be managed from somewhere.

That said, it is something we are looking in to. And if we find a good solution, it will be implemented in a future update.

Yes, you sure can. Simply generate a Request Files Link for any folder in your Filecamp and add the link to a button on your website. Read more.

At any time, you can get rid of files, folders, and other items that you no longer need. But items deleted from your Filecamp account aren’t really deleted – they are just moved to the Trash where they can easily be recovered from.

Filecamp supports the following web browsers:

• Chrome
• Edge
• IE version 10 and above
• Firefox
• Safari

Filecamp also supports the stock browsers on iOS and Android devices. Read more.

Filecamp currently does not have a public API. We are considering one in the future, but for now we are focusing on other areas. If this is something you’d like to use, let us know.

All of our trials start as Professional Plans so you can explore all the features that Filecamp has to offer.

After 30 days, or when you decide to continue using Filecamp, simply choose your plan and provide your credit card billing information. All of your files will still be there and any user accounts you created during the trial will still have access.

In case you decide Filecamp isn’t a good fit, it’s all good. You pay nothing and your trial will simply end after 30-days.

If you don't receive the Filecamp system-generated emails you are expecting, please check your spam filters and/or "junk" email folder.

If you would like some guidance on how to whitelist Filecamp-associated emails, this article may help.

No, but please don’t misunderstand this as any lack of interest!

We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response.

We focus on providing fast and high-quality responses by email, so you’re always talking to a qualified human that can help first-hand. Read more.