I’ve requested password reset instructions, but the link hasn’t arrived in my email. What next?
If you have requested password reset instructions using the steps above but the email has not arrived:
- Check your spam or junk folders.
- Check to be sure you used the email address associated with your Filecamp account to request password reset instructions. If you attempt to reset your password using an email that is not associated with your account, you will not receive the instructions.
- If this is a business email, check with your IT department to see if automatic emails from Filecamp are being held or quarantined by your email server. You could ask them to add your email sending domain (@filecamp or @mailserv.io) to your spam filter whitelist.
If none of these steps resolve the issue, please let us know by sending an email to firstname.lastname@example.org and list any email addresses that may be associated with your account.