Forgot password
Forgotten your Filecamp password? Request a reset link by email to create a new one.
Reset your password
- Go to your Filecamp login page and click Forgot password?
- Enter your email address (username) and click Request.
- Check your inbox for the reset email. It may take a few minutes to arrive. Open it and follow the instructions to create a new password.
Haven’t received the reset email?
If the email hasn’t arrived after five minutes:
- Check your spam or junk folder.
- Make sure you entered the email address used as your Filecamp username. An address that isn’t associated with a user will not receive reset instructions.
- Ask your IT department whether the email has been blocked or quarantined. They may need to allow emails from your account’s configured email sending domain.
If you still need help, contact support@filecamp.com. Include your Filecamp account URL and the email address you used to request the reset.
Notice: Password reset links can only be opened once and expire after 24 hours. If your link is no longer valid, request a new one.
Password resets and two-factor login
Resetting your password does not turn off two-factor login. If you cannot access your passkey or authenticator app, use a recovery code or ask your Filecamp administrator for help.
Learn more about recovering access with two-factor login.
Related articles
User
- My Profile
- Forgot password
- Stay signed in
- Notifications
- Log in
- Two-factor login (2FA)
- Log out
- Language
- Dark and Light mode
Admin
Notice: You can only reset your password by email if your username is an email address. If it isn’t, contact your Filecamp administrator for help.