Users

Administrators and users with permission to “Manage users” can add, invite and manage users and get a quick overview of their folder permissions, to make sure they only access the files and folders you want them to access.

Add a user

Navigate to Admin > Users from the main menu.

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To create a new user click the Add user  icon in the header menu. Enter a username and click Create. The user is now created and can be seen and edited from the Users List.

Click on the user to configure the user with the correct User, Admin, and Folder permissions.

When you have given the user the correct permissions you can send the new User an invite with the users login credentials.



Editing a user

Navigate to Admin > Users.

Click on the User you want to edit and a menu will appear to the right, where you can change the details of the user.

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Username
Specify a Username (preferably an email address).

Name
You may add the user’s name which will be used in notification emails etc.


Lock user

Check this checkbox if you want to disable the user in changing its own login informations. Also, locked users are not able to create Collections, use Favorites, and setup Notifications. Recommendable if you allow multiple users to share login credentials.


Administrator

By default, the person who registers for a Filecamp account is the Administrator of that account. Additional Administrators can be created as necessary. Just check the Administrator checkbox, and this will overrule all other user, admin, and folder permissions.


Important facts about the Administrator user role:
  • Administrators need to have a valid email address as username. If there are any issues with your account, we'll send all your Administrators notifications about the problems. This is to ensure your account is safe and secure.
  • You can have as many Administrators as you like, and you need to have at least one Administrator in your account.
  • Only Administrators can view and edit other Administrators.
  • Administrators is a powerful feature if you are utilizing our white label approach to resell Filecamp on to your clients. Administrators will be the only one knowing that Filecamp is behind the platform.


User permissions

Assign specific User permissions to e.g. your company’s employees, customers, vendors, and other outside partners, so that they can manage certain user tasks them self:

  • Create folders – permission to create new folders. Read more.
  • Edit files & folders – permission to edit files & folder settings. Read more.
  • Change label on files & folders – permission to change labels on files & folders. Read more.
  • Move/copy files & folders – permission to move files & folders. Read more.
  • Share files & folders – permission to create shared links to files & folders. Read more.
  • Move files & folders to trash – permission to move files & folders to the trash. Read more.
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Admin permissions

Assign specific Admin permissions to e.g. your company’s employees, so that they can manage certain admin level tasks:

  • Manage folder settings – permission to view and edit the advanced folder settings. Read more.
  • Trash access – permission to view and restore deleted items. Read more.
  • Manage users – permission to manage users including their permissions. Read more.
  • Log access – permission to view all log entries and keep track of all activity in your account. Read more.
  • Manage themes – permission to customize your account to reflect your company or your clients brands. Read more.
  • Manage labels – permission to manage labels and labelsets. Read more.
  • Manage tags – permission to manage the list of tags that can be attached to your files. Read more.
  • Manage shares -permission to view, edit, and delete your users shared links from one central location. Read more.
  • Manage WebDAV – permission to access your WebDAV (FTP) settings. Read more.
  • Manage pages -permission to create and edit pages and assign them to specific themes. Read more.
  • Manage templates – permission to edit message templates for upload, commenting, and label changes. Read more.
  • Storage access – permission to see how much storage space you have available. Read more.
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Folder permissions

Shows you a list of the folders this user has access to, including the permission level (View, +Download, +Upload) to each folder. You can easily change, add, or remove folder access directly from this menu.

Click  Add Folder Permission, to give the user access to a folder. Just navigate to the folder you want to give the user access to and click the ADD button.

By default all new users have + Upload permission to the folders they have been granted access to. You can easily limit their access on folder level to  View only or + Download.

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  View only = The user will be able to view this folder and its content. But will not be able to download or upload files.

 + Download = The user will be able to view this folder and its content. And to download from this folder and subfolders.

 + Upload = The user will be able to view and download this folder and its content. And to upload to this folder and subfolders. This is the default folder permission for all new users.


  Remove = The user will no longer have access to this folder.

Important: If no folders are listed in the Folder Permissions list, the user will not have access to anything, and will get a "No folder permissions found" error message when trying to log in.

TIP: You can also see and edit exactly which users can access a specific folder by entering any folder and click Permissions. See how.



Invite user

You can easily send (or resend) an invite email to a user. Navigate to Admin > Users from the main menu.

Click the Context menu  icon on the users list. Choose  Invite.

The users password will now be reset and an email will be sent to the user containing the new login information.

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Change a users password

Admins can easily change the password for an existing user.

Locate the user in Admin > Users, click on the Context menu  icon and select Password.

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Type a new password if you want to change the password. You will need to type the new password twice to confirm. Then click SAVE.



Copy User

When adding a user it’s sometimes easier just to copy all user, admin, and folder permissions from an existing user.

Go to Admin > Users from the main menu. Click the Context menu  icon. Choose  Copy.

Enter a username and click Create. The new user is now created and have the same user, admin, and folder permissions as the user you have just copied.

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You can now send the new User an invite with the users login credentials.



Delete User

Navigate to Admin > Users from the main menu.

Then click the Context menu  icon on the users list. Choose Delete.

The user has now been deleted and will no longer have access.

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Log in as another user

The option to log in as another user gives you the ability to view Filecamp as another user. For example, before sending an Invite to a user, you might want to view Filecamp as this user to ensure that everything (including folder permissions) is set up properly. Also useful if you want to set up notifications for your users.

Using the Log in as feature, you will view Filecamp from that user’s perspective and be able to perform all actions based on that user’s permissions. Any action that you perform will display in the Log.

To log in as another user, do the following:

  1. Go to Admin > Users.
  2. Navigate or search for the user you want to impersonate.
  3. Click the Context menu  icon on the users list. Choose Log in as. This will log you in as the user in the same browser and tab.
  4. When you have checked the view from this users perspective, you should Log out. You will then be directed back to the login screen, where you can log back in as yourself.
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Bulk add & invite users

Who wants to be alone? Working with others is much more fun (at least sometimes ;). Invite as many users as you want, there are no limitations.

Navigate to Admin > Users.

Then click the Invite  icon in the top navigation menu. You can now create and invite multiple users in one operation. Just enter or paste a list of email addresses (comma/space separated or one per line).

Select which user to copy access and permissions from. And click  Send invites.

The users has now be added, and emails with login credentials has been sent to each user.

These new users will now have the exact same User, Admin, and Folder Permissions as the user you have copied permissions from.

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Notice: The actual content in the invite email can be edited in your Message templates

Delete multiple Users

Navigate to Admin > Users.

Click the Bulk user action  icon in the top navigation menu. Choose Delete multiple users. Now click on the users you want to delete. Click DELETE when you are done.

All the selected users are now deleted and will no longer have access.

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Bulk permissions update

A real time saver if you need to update multiple users in one go.

Navigate to Admin > Users.

Click the Bulk user action  icon in the top navigation menu. Now click on the users you want to update. Click UPDATE when you are done. A Bulk permission update window will appear, where you can select which user you want to copy permissions from. When you click  UPDATE  PERMISSIONS the selected users will be updated so that they have the exact same User, Admin, and folder permissions as the user you have copied them from.

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VIDEO
Add & invite users

See how to add a user, give the user access to a folder, and send the user an invite.

More videos

VIDEO
Bulk add & invite users

How to add and invite multiple users to your account.

More videos

TIP: Click the avatar icon to upload a profile image, to give your user a more personal experience.
Notice: In general we recommend to use e-mail addresses as usernames. In this way users can sign up to receive Notifications and recover passwords themselves.