With Filecamp, using your existing domain name (ex., files.yourdomain.com) is easy and can be configured in a few minutes.

Get rid of Filecamp in your URL

When you request a Filecamp Trial, a Filecamp sub-domain will be created for your account, ex. yourcompanyname.filecamp.com. If you prefer to use your own domain address in the URL instead you will have to create a corresponding CNAME record, ex. files.yourdomain.com or mediabank.yourdomain.com.


How to create a CNAME record

Each hosting service has slightly different ways to create CNAME records. But here are some general guidelines:

1. Log in to your account on your hosting service’s website, and go to the DNS management page
Since CNAME records are special Domain Name Service (DNS) records, they may be in sections such as DNS Management or Name Server Management. It’s possible that you will have to enable advanced settings to create a CNAME record.

2. Create a new C-NAME record
Enter your preferred URL (ex. “files” if you want files.yourdomain.com) as the HOST (C-NAME record), and point it to your Filecamp URL (ex. yourcompany.filecamp.com).

3. Check the C-NAME record
If the information was entered correctly you will now see a Filecamp 404 page on your URL (ex. files.yourdomain.com). Please notice that these DNS changes may take up to 48 hours to take effect.

4. Contact us
When you have created the C-NAME record, and you see the 404 page, please send us a short message to dns@filecamp.com with the new URL, and we will setup our webservers to accept your domain. It usually only take us a few minutes.

NOTICE: You cannot use SSL (https) when accessing your Filecamp through your own custom domain (CNAME record). However, we are currently working on Filecamp v4 where you will be able to deploy your own SSL certificate with your Filecamp. Filecamp v4 will be released in Q1 2019.