…any time. If you cancel your account will be closed when your payment period expires and you won’t be billed again. You need to choose between monthly or yearly payment options when you signup. If you, later on, want to switch from yearly to monthly invoicing or vice versa we are happy to help. Just contact us at billing@filecamp.com.\n\n This article reviews the following topics: Monthly payments Yearly payments Related articles Billing overview Signup & secure Trial Billing information &…
Custom terms
…collection of digital assets for download and use at your own risk. You are solely responsible for the consequences of any use you choose to make of the assets you download from this collection, and for any changes that you make to the content of the files. Provided you keep intact all copyright and other proprietary notices, you may use the information and materials in the files for appropriate professional purposes. You agree not to use the information and materials…
Billing information & plan upgrades
Billing information & plan upgrades It’s easy to update your credit card and plan info! The “Billing” section is the home base for anything related to billing and your Filecamp account. On the Billing page, you can change your plan and buy more storage, update your credit card, find past invoices, and more. The Billing page is only available to your Administrators. More information. Related articles Payment options Billing overview Signup & secure Trial…
Signup & secure Trial
…your Trial account just click UPGRADE NOW and choose your preferred plan, enter your billing details and credit card information in 4 easy steps: 1. Select a plan Choose a plan. Remember you can upgrade/downgrade your plan at any time. 2. Additional storage Choose additional storage if you need more than included in your selected plan. Remember you can upgrade/downgrade storage at any time. 3. Enter your Billing details Customize your Billing details to include your company name and address…
Direct file links
Direct file links Embed files on other websites, in emails, social media outlets, and more. Access Direct file links To view and copy the direct links to any file open the file and select the Links option in the Toolbar. This will open a pop-up window where you can copy the direct links to the file, or to some predefined lower resolution versions (images only). These links can be used to embed the file on other websites, in emails, social…
Uploading files
…or Choose folder, depending on which method you prefer. Note: You can select multiple files for upload by holding the Command or Control key (Mac or Windows, respectively) while selecting files and folders. You can also drag and drop files and folders directly into the desired folder within your Filecamp. Afterward, you’ll see a complete list of all the files and folders you’ve selected to upload. When you’re ready to start the upload, click UPLOAD. Once the upload is complete,…
Delete files or folders
How to delete files and folders Administrators and users with permission to “Move files & folders to trash” can delete files and folders. Delete a single file or folder Click the Three Dots Menu below the file/folder thumbnail and choose Move to trash. Or, open the file in large preview mode, click on Extra options in the Toolbar, and select Move to Trash. The file will be instantly removed from the folder and moved to the Trash. Delete multiple files…
Phone support
…a request directly on our Contact page. We find that email is the most efficient way for us to help you because: We can instantly view your account, account activity, system details, and other information so we can troubleshoot effectively. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction. Online support keeps detailed records in one…
Why Filecamp
…right files on hand to influence your audience while accurately portraying your company’s brand. Provide anytime, anywhere access to key sales materials Use dynamic templates to tailor materials for specific audiences Always have the most current and approved presentation files Keep your marketing and sales teams aligned and on-brand \n\n IT IT departments love Filecamp, the leader in the cloud because it removes the burden of managing and supporting multiple FTP servers, rogue file-sharing services and file security. World-class, enterprise-level…
Brand Asset Management
…to securely share with only the people who need access at that time. All with a few clicks of your mouse. Share and collaborate with ease Filecamp is designed with a lot of features that make it an ideal brand asset management system for any company. With easy file sharing and collaboration features in our Professional Plans, you can use Filecamp for all your file sharing needs. Custom branding options Filecamp includes custom branding in all plans so your brand…
GDPR
…certain types of data breaches to the relevant supervisory authority within 72 hours. We also understand we must inform affected individuals without undue delay. We take our users’ data, business information, and system security very seriously. These are a few implemented procedures and methods that we carry: We use 2-Factor-Authentication on our sensitive accounts (e.g., hosting provider, etc.) Access to our server systems is allowed only from specific IP addresses We have systems in place to continually monitor server activities….
How to safelist emails
…Samsung Mail To add the sender to your Contacts: Select the email to open it Press the From address Select “Add to contacts” Click “Create Contact” then Save If the email ends up in your Spam folder: Select the email to open it Press “More options” (three dots) Select “Remove from Spam” Apple Mail Client (Mac OS) To add the sender to your Contacts: Select the email Rest your cursor over the From address Select the down arrow and choose…