Custom Branding

…sending domain. Read more. White Label. Read more. VIDEO CUSTOM BRANDING How to style Filecamp with your own colors, logo, and background image. More videos Login page You can see which aspects of the login page are customizable below: Favicon and page title Own secure https URL Login logo Login body background color Login page background image Your own custom Terms or copyright notice Secondary color (buttons etc.) White Label text Login description Login logo background color Your own custom…

Troubleshooting email delivery issues

…is generally always because the user’s spam filters have caught messages from either filecamp.com, mandrill.com, or mandrillapp.com. Given that Mandrill is a popular email service provider, it is possible that Filecamp-associated Mandrill-originated emails may get caught in spam filters if the filter has previously blocked Mandrill-originated emails from other companies. This article is an explanation of the problem from the Mandrill perspective. In summary, if you don’t receive the Filecamp system-generated emails you are expecting, please check your spam filters…

Search

…folder links Request files links Custom thumbnails Users Forgot password Change password/username Notifications Messages Remember me Log out Favorites Using Favorites Search Search for files & folders Collections Create Collection Add files to Collection Remove files from Collection Share Collection links Delete Collection Labels Using Labels Commenting Start Commenting Invite users to comment Trash Trash TIP: You can start a search by pressing the “/” key and exit a search by pressing the “ESC” key. Learn more about keyboard shortcuts.\n\n…

Phone support

…place. This ensures nothing gets lost in translation if we need to escalate your issue. We’ll always have access to previous tickets so you won’t have to repeat questions. We can route complex questions to the appropriate staff member. It’s faster. We can investigate complex questions without putting you on hold. In the future, we hope to offer more ways to communicate with the Filecamp team. For now, please feel free to email us, and we’ll gladly respond in a…

Brand Asset Management

…sizes from Filecamp. For example, you can download an Illustrator file in a lower resolution format for inserting into a Word document, right from your Filecamp. This is especially helpful for collaboration between designers and less tech-savvy members of your team. Find it in a flash We’ve built powerful search into every Filecamp account so you can easily find logos, images, videos and other media. Once you’ve found the file you need, choose from a set of easy sharing options…

Quick Start Guide for new Admins

from Collection Share Collection links Delete Collection Labels Using Labels Commenting Start Commenting Invite users to comment Trash Trash Admin Account General Domain Users Log Themes Labels Tags Shares WebDAV Pages Templates Storage Tech stuff Problem solving Browsers Filecamp Status Subscription Payment options Signup & secure Trial Billing information & plan upgrades VIDEO … or simply watch this! View a 4 minutes video that will take you through some of the basic tasks in Filecamp. See more Filecamp feature videos….

Media and Publishing Industry

Industries Media & Publishing\n\n Media publishing companies need easy media management software, in fact you could say that Filecamp´s cloud based file sharing tools is made for you!\n\n Filecamp is a secure file sharing, collaboration, and media asset management platform built from the ground up for handling large graphics and rich media files. A cloud based service, you can access your Filecamp from anywhere in the world via PC or Mac using only your web browser. Built on rock solid…

Notifications

…in-app message. Message & Email notifications = You will be notified via an in-app message and receive an email. Notice: You can only receive email notifications when you use your email address as user name (recommended).\n\n Notice: Notifications sent from Filecamp may be delayed for roughly ten minutes.\n\n What to do if a user isn’t receiving the notification emails Email can be tricky, and sometimes you will find that a user is not receiving the notification and invitation emails that…

Log

…in the Google Sheet in a more user friendly format than the raw CSV. file. This article reviews the following topics: View Log entries Search Log entries Download Log entries Related articles Billing General Domain Users Log Themes Labels Shares WebDAV Pages Templates Storage Notice: When you click on the Pin icon in the Log you will be taken to a geolocator service that provides the approximate geographic location of the user.\n\n Notice: The Log stores the latest 20,000 entries.\n\n…

Share Collection

…& download If you select the View & download option the recipients will be directed to a branded preview page where the files in the Collection can be previewed, commented on, and downloaded. Notice: You always have two options for distributing share links: you can email the link directly from this window and specify specific link recipients in the “Add email” field, or you can copy and paste the link into your email application, social media, your company’s website, etc….

Screenshots

…Proofing & Commenting Log Filecamp has a simple logical design that makes sharing and collaborating on files and media online a breeze – online and from any device. Every plan includes custom branding so you can use your company logo and brand colors to make your Filecamp feel just like home!Our Advanced and Professional Plans include even more custom branding features so you can make your clients feel like they are right at home too! You also get features tailored…

Contact Filecamp

Contact Filecamp\n\n Explore our Knowledge Base or contact our team with the information below.\n\n About Filecamp Why Filecamp Contact Filecamp Reach us by email any time! We’ll do our best to respond as quickly as possible.\n\n General Inquiries:hello@filecamp.com Sales sales@filecamp.com Billing billing@filecamp.com Support support@filecamp.com\n\n We don’t offer phone support and one2one demos. Learn why.\n\n Address:\n\n Filecamp AG Zugerstrasse 6 6330 Cham ZG Switzerland VAT NO: CHE-304.547.670 MWST\n\n Bank information:\n\n For international transfers: Beneficiary: Filecamp AG IBAN: GB36 REVO 0099 6964…