Pricing & Plans

…GB 100 GB  Unlimited users  Custom branding  Access control  Public Download page  Share folder link  Labels  Request files link  Log  Search function  Notifications  Metadata & Keywords  WebDAV access  Message templates  Email support 24/7  Multiple themes  Pages  Collections  Auto tagging  Bulk Auto tagging  Access Requests  Custom domain  White Label  Commenting ALL SUBSCRIPTIONS ARE PAID IN US DOLLARS (USD) All accounts start with a 30-day free Filecamp Pro trial.\n\n Start my free trial No credit card required! How does the 30-day free…

File Sharing Platform

…a whole new level. Learn more. White Label The Pro plan offers a full white label experience to ensure your brand is the only brand represented. Learn more. Cloud based platform Filecamp is a cloud-based file sharing solution. It’s a secure and affordable way to share your company images, videos and other digital files while reinforcing your brand. This helps to increase brand awareness and build trust with your company. No training required Filecamp makes managing and accessing your Image…

Filecamp Guest Article Guidelines

…of the article. We often will promote your article on our social media channels. The Process Submit outline: Send us a list of your article ideas, ideally with a short outline on each. Send URLs of at least 3 other articles you’ve written. Selection: We will choose the most suitable idea based on your suggestions. Submit your article: Remember to abide by the guidelines in the ‘What do we ask of you’ section and use the template provided. Revisions: We…

Edit Folder

…folder description. Advanced settings: Vanity URL – replace the secure and encrypted default folder name with a text of your own choice. Here is an example: Default folder URL: “https://files.company.com/fo/BKBQr8JMmQ9uoPhn” User-defined folder vanity URL: “https://files.company.com/fo/imagebank” Theme – choose another Theme if you do not want to use the default Theme. Read more. Page – select a Page if you want it to pop up whenever someone enters the folder. Labelset – choose another Labelset if you do not want to…

Domain Settings

Domain Settings Change your Filecamp subdomain or use a custom domain name with your Filecamp (Pro plan only). Changing your Filecamp subdomain When you start a Filecamp Trial or plan, a secure and unique site name (Filecamp subdomain) is created for your account, ex. https://yourcompany.filecamp.com. However, you can change your site name. Changing your Site name: Login to your account as an Administrator. Go to Admin > Domain. Under Subdomain enter your new preferred site name. Click UPDATE DOMAIN SETTINGS….

User Interface Overview

…it ideal for managing large datasets or specific file details. Large Preview To enable the large preview, double-click the file thumbnail and/or click on the file name. TIP: You can open the Infobar while in Large Preview and use the left and right arrow keyboard keys ( ) to toggle between files (also while the Infobar is open). And you can use the ESC key to close the large preview view Infobar The content is displayed in the right panel…

Share Collection

…& download If you select the View & download option the recipients will be directed to a branded preview page where the files in the Collection can be previewed, commented on, and downloaded. Notice: You always have two options for distributing share links: you can email the link directly from this window and specify specific link recipients in the “Add email” field, or you can copy and paste the link into your email application, social media, your company’s website, etc….

Search

…folder links Request files links Custom thumbnails Users Forgot password Change password/username Notifications Messages Remember me Log out Favorites Using Favorites Search Search for files & folders Collections Create Collection Add files to Collection Remove files from Collection Share Collection links Delete Collection Labels Using Labels Commenting Start Commenting Invite users to comment Trash Trash TIP: You can start a search by pressing the “/” key and exit a search by pressing the “ESC” key. Learn more about keyboard shortcuts.\n\n…

General

…Filecamp. The default value is your Filecamp URL but you can change it, for example, your company or brand name. Email sending domain – donotreply@filecamp.com is the default sending domain. But if you are on a Pro plan you can choose another predefined “white label” sending domain instead, and thereby “hide” the Filecamp brand in the emails that are sent from your Filecamp to your users. Pro plan only. Auto tag language – choose your preferred language for auto-tagging. Advanced…

Forgot password

…filter whitelist. If none of these steps resolve the issue, please let us know by sending an email to support@filecamp.com and list any email addresses that may be associated with your account. NOTICE: For security reasons the link in the Reset Password email will become invalid once you have clicked it, and/or if the password reset was requested more than 24 hours ago.\n\n Related articles User Edit My Profile Remember me Notifications Messages Log in Log out Language Admin Users…

Problem solving

Problem solving If you experience problems with your Filecamp account there are a few things you can try. 1. Refresh your browser A hard refresh will clear a browser’s cache for a specific page and will cause it to update with the latest version of that page’s information; you can also fix some site errors, such as the ones encountered when a page doesn’t fully load, by refreshing. A hard refresh will usually fix this, though occasionally completely clearing the…

How to safelist emails

…Contacts then Save If the email ends up in your Spam folder: Select the email to open it Then click Not Spam Apple iPhone To add the sender to your Contacts: Select the email to open it Press the From address Select the arrow next to the From Choose “Create New Contact” Press “Done” If the email ends up in your Junk folder: Select the email to open it Press the arrow at the bottom Select “Mark as Not Junk”…